ABSTRACT
The rapid global spread of the Covid-19 led to the utilization of online tools for various lecturing activities. Online learning is a change mandated on lecturers and students to achieve significant educational goals, irrespective of time and location. This research investigates factors affecting the use of the videoconferencing app, Zoom in supporting the online lectures. This study is quantitative research with the unified theory of acceptance and the use of technology (UTAUT) model to analyze online learning software acceptance. The research subjects consist of students and lecturers from the University of Bina Sarana Informatika (UBSI) Indonesia. The result shows that the performance and effort expectancies, as well as the social factors, affect users' attitude towards the software use and their behavioral intention. Also, the facilitating conditions affect their attitude with no significant effect on intention. © 2023 Author(s).
ABSTRACT
National governments around the world have made every effort to fight Covid-19. One of which is by building mobile applications that can be used to trace and monitor the citizens' health during this pandemic. These applications are expensive. It requires a significant amount of time and effort to develop and maintain the information systems. Therefore, there is a continuous struggle to identify the key factors influencing the information systems' adoption, utilization, and success. This study was performed to address the problem by identifying parameters that affect the information system success of "10 Rumah Aman (10 Safe Houses)", a community-based application in fighting the Covid-19 pandemic, using the DeLone and McLean (D&M) model. As a result, system quality positively affected the use and user satisfaction. Furthermore, service quality positively influenced use but not user satisfaction. Meanwhile, information quality had no significant effect either on use or satisfaction. Both use and user satisfaction had a significant effect on net benefits. © 2021 ACM.